If there a firmware update? My plusnet router has got an orange light (not flashing on all the time) with an orange B symbol as well, I have tried to use the hub manager to connect using my username and password but i clicked reset as i didnt know it and now it doesn't work at all Thanks 1 user liked/thanked this post: I ran a speed test from my laptop connected by wifi to the router with download showing as. Then I found the ADSL light was flashing orange. Wait until the DSL/PPP light stops flashing green and turns orange. I've checked this with our suppliers and its looks as though an external fault may still be apparent. It's ready to start using. BenC (@Fatty_Gets_Fit) reported one year ago from Robertsbridge, England @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. - edited It'll need to be a router that's compatible with our broadband network. UK-based customer service - Unlike most other providers, Plusnet’s customer service is entirely based in the UK, and is available between 7:30am and 10pm, 365-days a year to help with any queries you may have. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Please close this window, make yourself a tea or coffee and come back in 15 minutes. 11-01-2019 Remove DSL wire from a connected and configured router (0:00) Start: An LED stripe serves to tell you whether your router's connected okay, and below that is a flat white panel that lights up with symbols when there's a problem. - edited They are now on the case, so i will report publicly if they deliver. Broad band flashing orange on and off during the day at intervals during the day the broadband light on our hub flashings orange and conncetion is lost until it decides to come back up. I'd recommend starting with basic checks here, And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. Thanks Guys, I was just surprised that by turning WiFi off resulted in an orange led lighting up, apparently as a warning. Thanks for the update - I'm sorry that this is still problematic for you. What do the coloured lights on routers mean? Choose your hub and the lights you see to find out what these mean and anything you might need to do if you have a problem. Netgear. The microfilter socket is also marked DSL. Go to solution. I'd try getting onto Plus net but they are slow answering. This problem has gradually been getting more frequent since the start of the new year. … It made numerous requests to join the closed wi-fi and by the morning the wi-fi was flashing on the router. So you might not be able to use a router if it came from your old service provider. 06-01-2019 Re: BT Hub Orange flashing broadband light. Just waiting for TP link to bring out a WiFi WPA "Krack" firmware fix for my VR900 V1 and then I can dispense with using the PlusNet … I have never seen this warning before and having referred to the written guide was not much wiser. The helpdesk information reads as follows: Any advice anyone as to how to stop this happening? My network is now Wired, so WiFi is usually used intermittently. At first I left it switched on 24/7. The light will turn steady blue when your Hub is ready: Steady orange light. If there’s a flashing orange wireless symbol, your Hub … If we have, check your microfilters and the connection between the router and your phone socket. Plusnet claim it to be a router fault but have also tried it with a Netgear dg2200. What does the orange flashing light indicate as it's not mentioned in any of the guides? Flashing orange light. Those lights on your router can help you fix your internet … If you wish to use your own router instead, Plusnet will allow that provided you check with them that it is compatible. The wi-fi is turned off at night the phone keeps trying to connect when his wi-fi is switched on, on his phone. Power - indicates the unit is powered on Internet - shows that the router is connected to broadband Wireless - indicates wireless functionality is enabled and working If the Internet light is not lit or flashing then it indicates a problem with connecting to your broadband provider. Re: Orange DSL Light On ZyXEL VMG8924-B10A [ re: WilliamGrimsley ] [ link to this post ] All I can see from your OP is that the router has a rather strange way of reporting the stats. I unplugged it for 10 secs and on reconnecting it … it does seem a coincidence that your connection stopped when plusnet stopped your account. Said they will order another.. How to locate the test socket and set your connection into it can be found here. @RandallFlagg Hi, thanks for helping. Now the only way I can get that light to stop flashing is to turn the Wi-fi button off. Left "faulty" router overnight and it's come back to life. Strangely, I usually rely on my internet provider for that sort of thing. 10:20 AM. Though it's not specifically designed to resolve the issue you've described I'd definitely recommend updating it as a matter of course - could you keep your router turned on and I'll ask one of my colleagues to roll this out to you? Plusnet seemed better. does the firmware on hub one not automatically update ? @bobpullen would you mind pushing an update for this one? A brief video to guide you through have to change the wireless name or wireless password in your Hub One router. • Your router can get too warm if air can’t flow around it. So what's going on!! If the problem still persists from here we will go down the route of raising a fault, please click here and let us know once you've done the checks and raised the fault so we can progress it for you. I've had a check of the connection and there definitely seems to be something out of place somewhere as we also can't detect a connection from this end, although our tests aren't picking up exactly what's causing the issue so we will have to do some troubleshooting to start ruling things out. Plusnet router orange light with a orange b symbol, Re: Plusnet router orange light with a orange b symbol. If you're setting up for the first time, make sure we've let you know your broadband service is ready. The router is normally on 24/7 so should be no problem. | The Big Tech … 5:21 PM. When I asked how we would access the internet for the next week was told "that's up to you". Hi @jayne_wish_a_Y, I believe we may have over eagerly ruled the cause of your connection issues to be firmware related here as when testing today I can see a line fault looks to be being detected which explains the loss of connection yesterday morning for a long period when you initially got in touch. Spoke to technical support who ran through resetting and then manually entering the username and password. Spoke to technical support who ran through resetting and then manually entering the username and password. Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown, Enabled (802.11 a/n/ac (up to 1300 Mb/s)). My Internet was working perfectly then it said that I had no Internet access I went to check the hub and the broadband light was flashing orange, I reset it and I still did it and I left it off all night. I'll provide more info as and when I have it. Also try to avoid putting it under a desk, on a carpet/other fabric or behind large objects. Jayne_with_a_Y. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Please don’t place your router on top of electrical equipment or near other sources of heat. 10:04 AM We would explore into any and all issues you're having first before we looked at manually pushing out firmware updates. Upgraded about 9 months ago to Hub One and all has been fine. @DavidBolton6 @plusnethelp So still no router from @plusnethelp @Plusnet . I've have to cover up the WPS light because the flashing is catching my eye as I type here. • Using Wi-Fi? Hi @InternetNotWork, sorry to hear you're having broadband issues. Router is switched off: Orange: Router is starting up, should turn green after a short while: Green: Router is powered up and ready to use: Flashing Yellow: Software update in progress: Flashing Green: Software problem, try a factory reset and contact support if you still have problems: Push 'N' Connect Status; Off: WPS isn't in use: Flashing Green I have raised this external looking line fault to our suppliers to investigate and they have given us the estimated response time of 09/01/19 by 23:59 (keeping in mind this can be resolved sooner) The Hub is working but isn't connected to the internet - this takes about two minutes: Connect a device to your Hub using a cable or wi-fi. 06-01-2019 11-01-2019 Anyone else had a problem with there broadband router flashing orange all afternoon, this has happend the past few days for a few hours, but today seems to be all day. You can get a lot of information from the lights on the front of the Technicolor TG582n This means the problem's with your broadband signal. BT Home Hub v2. If you’ve done this accidentally, you’ll need to connect to the router with an Ethernet cable and type 192.168.1.254 into a web browser to access the router’s settings, then switch the wireless back on. left of the router off and on again. I'm going to monitor this and ensure that any work that needs to be done is done ASAP to get you up and running again. router and plug the other end into the microfilter (attached to your phone line in step 1). I am using Plusnet Hub One and noticed the Hub light status was: 'Wireless light flashing orange.'. Tried removing all LAN connections but still activity on line. Can someone help I currentley have an open question with plusnet i upgraded to fibre on 24 Feb and the hub is simply flashing orange after start up. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. @BD our connect is still extremely slow - the Apple TV is struggling to show BBCi Player programmes for example. contact mods. Hi @daleh43, are you having any connection issues at all that could be firmware related? I’ve tried to contact customer services but web chat is constantly busy and unavailable Ok the router is doing this again, the mac code is my sons phone. There is an update. Unless I turn off the Wi-Fi and leave it off . The Hub is connecting to broadband - this takes about 30 seconds: Give it a minute or two to connect. Then today all stopped working with an orange flashing light and no other indications. Terrible service. Upgraded about 9 months ago to Hub One and all has been fine. Re: Plusnet Hub One Flashing Orange Light. we have had an engineer out this morning who has stated that there is no problem with the line or intenal wiring. If your router's connected to a modem, check your Ethernet cable is plugged in to the LAN1 socket on your modem and the correct Ethernet/WAN socket on your router. No Joy with the comment the router must be damaged... now we're being sent a new router at our cost for the postage. Try to set up your router close to where you’ll be using broadband the most. Please note: If you've only just plugged in your router We need a few minutes to set up your connection. Router spends more time flashing orange than blue. it should say on the home interface page. 'I am not sure what 'Click the button to connect (on your computer or adaptor)........' really means so I accessed Hub Manager and reconnected. If you've got the Plusnet Hub One, connect one end of the grey Internet cable to the DSL socket and the other to the phone socket (it's the smaller of the two). I'll come back to you shortly when I've had a chat with our suppliers. Any hope of getting the external fault looked at? The PWR/SYS light on the front will flash and then turn green. As im on the same firmware as @Jayne_with_a_Y and Youve said it's highly recommended to update. 3 4 Press the Power button on the back of the router to switch it on. @Jayne_with_a_Y - if flagged this last post to the mods to edit as it contains your username, which shouldn't be put on here for your account safety. This rules out internal wiring, face plates and extension sockets as being the cause. You might be able to edit this yourself quicker than a Mod can pick this up. try online chat to confirm line is active for BT and if they can't help then contact the mods. Does it matter if I leave that off? I'd advise then moving forwards to monitor the connection your side over the coming days and if you are still seeing issues come the morning of 10/01/19 please do let us know and we can investigate this further. Each of our Sky hub have a number of lights to show if everything's working as it should, there's a problem or if your hub's doing something like updating its software. If you're using a router from us, like a Plusnet Hub One, you shouldn't need to change any settings. … TP-link W8960n WAN light constantly flickering. Area is TN38. It's still doin it, what do I have to do? Is this common for the routers to suddenly fail after 9 months? Do you know what firmware version the router is running? Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I have a Belkin N Wireless Modem Router. 5:20 PM @MasterOfReality Has it been a long day ? ! 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